If you didn't get your email yet, please read the information below on estimated arrival and troubleshooting prior to contact support. You will need this email for confirmation/activation.
Confirmation/Activation emails: these emails are sent out to the email address on file for your account/redemption. These email can take up to 24 to be delivered and it is typically the first email you receive following your redemption/win.
Prize Emails: these emails are sent within 2-3 business days of your Confirmation/Activation email. If your promotion requires activation, which will be stated on the confirmation page or your confirmation/activation email, then your prize email will arrive within 2-3 business days from the time you activate your prize.
Please be sure to check your junk/spam folder before contacting support.
Note: All emails are tracked and reported as delivered or failed in our system. On occasion, email servers will report to us that they have accepted and delivered emails from our system but they store them in a global spam filter so consumers to not actually receive our messages. Please be sure to check your junk/spam folder before contacting support. If you have checked and still have not received your emails, feel free to contact us so that we can updated your email address on file.